SEE WHAT CLIENTS ARE SAYING
After seeing all her amazing Facebook posts I decided to book our vacation with Kelly. Everything was seamless with the booking and she sent us lots of tips and goodies to make our trip run smoother. When we got to hotel there was an issue with them finding our reservation but could see we had booked it so found us a rooms while they sorted it all out. I had contacted Kelly and within 3 minutes she was calling me to see how we were doing and emailed the sunwing rep at the hotel and her contact there to make sure we were being taken care of. I highly recommend using Kelly, she truly cares about your vacation experience and will do whatever she can to make it a success.
Kelly helped my family out booking a trip to Mexico! She was super helpful and always replied to our messages right away! We will always be booking with Kelly from now on!
Very happy with Kelly, some agents will book you a trip answer a few questions 8am – 5pm and be done with you. Kelly seems to be available anytime I’m thinking of a question she gets back with an answer right away.
It’s also the little things the follow up just before a trip, the mailing of hard copy travel docs and follow up after a trip.
We appreciated Kelly’s enthusiasm for helping us to plan a great family vacation and her honesty in setting our expectations for price and quality. With Kelly’s help we were able to find an awesome resort as well as a local guide to take us to some local attractions. Thanks Kelly!!
Kelly recently made planning me and wife’s destination wedding, and it was awesome she did a great job working with our group of 20+. she had a website made for us for the people interested to look into the resort and the several room options. any time anyone needed to get a hold of her it was typically within minutes!. we had no surprises upon arrival at the resort and even had a private bus from the airport to resort. she was a instrumental part of making our destination wedding the perfect day. if anyone had any hesitation about booking through her i suggest you talk to her for 5 minutes and you’ll realize she is truly passionate about what she does!
Thanks so much for everything you do Kelly! We had the best time and can’t wait to book our next trip with you!
We absolutely loved working with Kelly to plan our destination wedding! When we first started looking to book a destination wedding we reached out to Kelly as she had been our travel agent on another wedding we attended. She was very helpful in giving us details on different resorts, her experiences and helped us make necessary decisions along the way. She made traveling with a 50 person group very easy and we were able to plan everything with no worry at all! She made sure we had a smooth experience and was always available to answer any questions either us or our guests had! I would highly recommend working with her!
Thanks so much for everything you do Kelly! We had the best time and can’t wait to book our next trip with you!
Kelly was incredible to work with! She made booking our vacation (for all 18 of us) seem like a breeze when there so many factors in play…..leaving from different provinces, a variety of ages of the 10 kids, length of stay at the resort (some were 7 days and others 10). I gave Kelly all of the information what we were looking for and she took it from there. She is extremely knowledgable, and very quick to respond to her e-mails. I thought booking our trip would take weeks and it only took her 1-2 days once we had everything confirmed. Kelly was so great with answering all of my questions and had a lot of great advice to offer as well. I would highly recommend her to others and cannot wait to book another vacation with her again soon! Thank you for all of your help Kelly! YOU ROCK!!!
I don’t even know where to begin with this review, aside from saying that Kelly is amazing! She has booked many (4+ I think?) vacations for our family. She has never disappointed us yet! My family was recently trying to plan a big group vacation, with people coming from Calgary and from Saskatoon, and we were getting really frustrated with trying to make something work smoothly (where we landed on the same day, same resort etc etc.) I finally got everyone to agree that we should just ask Kelly, within a day she had it all figured out and we paid our deposits the very next day.. Stress was gone needless to say! She also found a much better resort than the one we were originally looking at, for not much of a price difference! Then to add to that positive experience, she phoned me a few days later and she was able to drop roughly 100.00 off the cost of each person due to a tax break promotion! She also messaged the resort asking if we could get a special reservation at an al la carte for one night (someone’s birthday); along with a few other requests (being on the same floor etc.) She went so far out of her way to do this! It also shows that she truly cares about her clients. Anytime we have asked Kelly to look into certain destinations, she is always very honest with resorts we may want to avoid – she has always said that she wouldn’t send a client to a resort that she wouldn’t go to herself! She will also do her best to find something that will work within your price budget. The best part, she isn’t a 9-5 person, she will answer questions any time of the day over Facebook and will accommodate phone calls when she can! Kelly, you have truly set the bar incredibly high for anyone else in this industry.. Thanks for all that you do! We will forever be your clients – love the Traill clan!!
Kelly makes things worry free and organizes everything to the last detail. She will answer any and all of your questions and her speedy response times are a huge plus. Once she has you booked she doesn’t forget about you she is in contact with you before your trip, during and after to make sure everything is perfect. Kelly works hard to make sure your trip is exactly what you wanted and expected it to be. We booked a group of around 30 for a destination wedding and not one of my group had a complaint! Thanks so much Kelly and can’t wait to start planning our next trip !
We had the best experience ever working with Kelly planning our destination wedding!! Thank you for all that you have done to get our group together and in Mexico!! You have made our experience stress free and easy!! You have been there for every question and are the fastest person I know to respond!!!!
Kelly was very helpful answering my questions. Gave us many different options on planning our vacation to Jamaica. She kept in contact with us until we left. So everything was perfect. Even for the thoughtfulness things she did to the Tim card for the airport, and to a thank you card and fruit in our hotel room when we arrived. All was very much appreciated. Thanks for a great vacation!
Kelly has been fantastic in helping us book flights for our large group of 12! She booked flights there and back and kept in contact regarding any changes there were. Kelly has helped us along the way with any questions we had and she is very quick to respond! She even checked in with us once we arrived at our destination! Thanks so much Kelly for all that you do, will be booking again with you for sure!!
Kelly was nothing short of amazing when booking our trip for us! Not only did everything go smoothly, the price and resort were so fantastic. Everything was taken care of ahead of time and there were no hidden surprises when we got there. We went to The Moon Palace in Mexico and it was AMAZING. A perfect family vacation and all we had to do was pack our things and go. Kelly took care of everything! We appreciated her honesty with all our questions and she was always available when we needed her. We will be booking with her again in a heartbeat and would recommend her to anyone! Thanks Kelly.!
I would 100% recommend Kelly to anyone! She was so easy to communicate with, very quick to respond, and answered all of my many questions! She found exactly what we wanted and for a great price too! The best thing is she makes it so simple, it takes away all the stress of planning, you give her details and she finds it for you! We couldn’t thank Kelly enough for keeping in touch with us prior to leaving, and keeping us very informed on all the little details! 10/10 We will definitely be booking with Kelly again in the future!!
My wife and I have used Kelly as our travel agent most recently for a family vacation for 6 of us and I have been nothing but impressed with her knowledge, commitment to timely & efficient service, and her professionalism. She makes planning a trip so easy. We had picked a few resorts and she did all the work in researching and letting us know the pros and cons of all the resorts. Makes it so much easier when you have a trusted ear that provides fantastic advice. A co-worker and I have also utilized Kelly’s exceptional skill to plan and co-ordinate 3 work related trips for groups of 12 over the past number of years. This is where her skills truly shine. Because we are taking customers, we want to ensure that everything is perfect, flights, resort, location, all of it. She has never let us down. We pick a couple of locations, and she does the rest giving us a number of options to choose from. Once we narrow down our choices, she usually helps us over the hump in terms of picking one because she has been to so many locations she can pick the perfect resort that will impress and amaze our customers. I wouldn’t think of planning a trip now without her advice and knowledge to rely upon.!
Kelly was absolutely amazing when booking our Christmas vacation! She was quick at replying, always! She gave us resorts in our price range to pick from, and answered the million questions about all of them I had! She always gave her honest opinion about them when I asked! It was so quick & easy to book with Kelly! We picked our resort & she did the work for us! She kept in contact with us the whole time (always answering my texts or emails at any time & sending us any updates on our flights)! She also sent us a Tims gift card after we booked as a thank you! I highly recommend booking any trip with her! Can’t wait to book our next trip with her!!
Kelly helped organize our first ever family vacation – 11 of us in total! She was always helpful, very responsive and answered the tons of questions I was always asking.
I will definitely recommend Kelly and will use her again for future travel plans. Thanks Kelly!!!
Kelly was incredibly helpful and organized in setting up a huge (30+) family trip & wedding event to Mexico! She was extremely quick with communications, very responsive to any questions or concerns, and genuinely invested in ensuring we had a fun & smooth trip experience. I would highly recommend her!
She is a great travel agent and genuinely cares! She was very quick to answer any questions we had! We would use her again!
We’ve booked a couple vacations with Kelly and are always very pleased with her recommendations and responsiveness. I’d highly recommend her! Thanks Kelly! Looking forward to the next one already!
Kelly was nothing short of amazing when booking our trip for us! Not only did everything go smoothly, the price and resort were so fantastic. Everything was taken care of ahead of time and there were no hidden surprises when we got there. We went to The Moon Palace in Mexico and it was AMAZING. A perfect family vacation and all we had to do was pack our things and go. Kelly took care of everything! We appreciated her honesty with all our questions and she was always available when we needed her. We will be booking with her again in a heartbeat and would recommend her to anyone! Thanks Kelly.
Kelly is by far the BEST travel agent I have ever used. She responds quickly, answers all questions and never leaves you wondering about anything. I had honestly given up on travel agents until I found her. I recommend her to everyone. You will never be disappointed with her service she definitely deserves more than 5 stars!! Thanks for all you help. I have a travel agent for life now!
Kelly has been fantastic to deal with. Our upcoming trip has hit a couple snags and she has awesome to work with in making the necessary adjustments… thanks for your time in making a difficult situation have a positive outcome. We are excited about getting away real soon.
We booked our first hot holiday this year with Kelly, she made it so easy and before we knew it we were booked for a trip! We were booked into the Grand sunset princess in playa del carmen was rated a 5 star and it definitely was, beautiful resort and had everything you could want! We did a few excursions first went to Xel-ha for the day it was so fun, floating around the water on tubes, snorkelling, zip lines into water which were not very high thankfully, the floating dock, great place highly recommended. Next we went to xcaret, swimming through the underground caves was amazing, but after that not a whole lot to do unless you pay extra and we already paid plenty! Xcaret is more of a nature place, it’s a nice park but for the price and what’s available I wouldn’t go back. We had a great holiday, thanks for everything Kelly!
I would highly recommend Kelly to book your next trip. This was our first trip booked through her and i couldn’t be happier. I was impressed with her quick response time to any questions we had. I appreciated the tips she sent us prior to our trip to Cancun. Will definately book again with Kelly!
Kelly was very quick to respond to all of our questions and was helpful with booking our trip! It was nice that she kept in touch with us before and after our vacation too. We appreciated the Tim’s card that arrived with our travel docs! We used it for our lunch before we boarded the plane for Puerto Vallarta! Thanks to Kelly for that, and the amazing work she does! It’s no surprise she is winning awards! We look forward to using her expertise in the future to plan our holidays in the sun, and hopefully some family vacations!
Absolutely loved working with Kelly! It was the easiest trip we have ever booked. She took the guess work out of everything vs. booking online ourselves. I also couldn’t believe how quicky she sent a reply back to my questions. Can’t wait to book witb her again! Thank you!
We will definitely book our next vacation with Kelly!… like everyone else, I really appreciate quick responses. She had recently stayed at our resort, so it was fun to follow her posts before we went! Oh, and thank you for the Timmies card… 4:30 a.m. airport breakfast was covered!